What We Stand For: Our Promise to Every Client

In a sector where reliability is everything, it’s surprising how many cleaning companies fall short. Missed shifts, poor communication, last-minute excuses - it’s the kind of thing we hear from new clients all the time. At Trinity Harper Cleaning, we’ve built our business by doing the opposite. We focus on what matters: showing up, doing the job properly, and being the kind of partner our clients can rely on.

Here’s what that looks like in practice.

We always make ourselves available. If you need us, we’re there - whether it’s to adjust a schedule, deal with a last-minute issue, or simply answer a question. You won’t be chasing emails or left wondering if your message got through. We respond, and we follow through.

We also believe in fairness and transparency. You’ll never be overcharged, and we don’t sneak in hidden fees or pad out invoices. Our pricing is honest and clear, and you’ll always know exactly what you’re paying for.

If something ever goes wrong (and let’s be honest, sometimes it does), you’ll get real answers, not excuses. We take full responsibility for our work. If there’s an issue, we’ll address it directly and fix it without delay.

Most importantly, we always fulfil our responsibilities. That means showing up when we say we will, doing what we agreed to do, and keeping your space consistently clean, safe, and well looked after.

We’ve built long-term relationships with clients across Cambridge by doing the basics right - and doing them well. Our goal isn’t just to clean your space, but to earn your trust. And that’s why we work hard to offer the best all-round service you’ll find - from our frontline team to the people behind the scenes.

If you’re looking for a cleaning partner who takes your business as seriously as you do, we’d love to hear from you