Case Study: Savills Cambridge Office

Consistent delivery, team transformation, and long-term client satisfaction.

Overview

Trinity Harper Cleaning Ltd began managing the cleaning contract for Savills’ main office in Cambridge in June 2022.

When we took over, staff morale was low and the client was extremely unhappy with the previous provider - to the point they requested a full change of cleaning personnel.

As always, we chose not to change the existing team. Instead, we TUPE’d every member and asked the client to give us four weeks to retrain and re-motivate the team.

3.5 years later, the same cleaning team remains in place, and the client is as happy as ever.

What We Introduced

Eco-Friendly Supplies

• Switched to certified green cleaning products
• Introduced a microfibre cloth system
• Waste segregation implemented to support the client’s carbon footprint goals

Real-Time Reporting

• Mobile app for clocking in/out, improving punctuality and performance tracking
• Monthly reports issued to the team with performance insights and areas for improvement

Customised Cleaning Schedules & Training

• Every cleaner follows a specified area-based cleaning schedule
• All tasks come with dedicated RAMS (Risk Assessment & Method Statements)
• Individual training schedules based on monthly audits to address areas for improvement

Staff Incentives & Culture

• Birthday card for every team member
• “High Performer of the Month” award
• Quarterly attendance awards
• Easter eggs at Easter 
• Christmas card and gift 
• All team members paid the Real Living Wage or above

Results & Impact

From an unhappy client and a demotivated team to a long-term, trusted relationship - this partnership with Savills is proof of what consistent management, clear systems, and people-first culture can achieve.

To learn more about how Trinity Harper Cleaning can upgrade your cleans, contact us here