Trinity Harper at Bell School: A Case Study by Shaun Ali

At Trinity Harper Cleaning, we believe that strong relationships are the foundation of exceptional service. Shaun Ali has managed our partnership with The Bell School, overseeing all residential and educational site cleaning.

From daily routines to emergency turnarounds, Shaun and the Trinity Harper team are deeply embedded in the day-to-day running of the Bell’s spaces. This case study shares the work we do from Shaun’s perspective - highlighting the real-world challenges, solutions, and outcomes that define our long-standing collaboration

Part 1: Student Residences - Reliable Turnarounds & Emergency Response

Overview:
Trinity Harper Cleaning has managed the student accommodation cleaning for The Bell School since 2019. The residential setup includes three sites during term-time, increasing to five sites and over 300 residents during the busy summer season.

Objective:
To ensure an exceptional student experience by maintaining high standards of cleanliness and hygiene across all living areas, including communal spaces, laundry rooms, kitchens, and individual en-suite rooms.

What We Deliver:

• Daily cleaning of all communal areas, including kitchens and laundry facilities
• Weekly cleans of every student room with fresh linen service
• Deep cleans of all kitchens every six weeks
• Daily tidying of grounds and courtyards

Peak Period Support:

We manage weekly turnovers during high-pressure move-in/move-out weekends. This includes:

• Emergency last-minute cleaning
• Sorting and allocating student rooms
• Minimising downtime between arrivals
• Supporting positive first impressions during student check-in

Ongoing Challenges – and How We Solve Them:

1. Tight Turnarounds
With just a 4-hour window every weekend between check-outs and check-ins, our team works with precision and speed. During summer, over 200 additional rooms across two sites are deep-cleaned and prepared within an 18-hour turnaround.

2. Last-Minute Emergencies (24/7/365)
From sudden floods to unexpected messes, we respond quickly—often within the hour—to restore rooms to move-in standards, no matter the time.

3. Complex Room Allocations
Student placements vary (quiet zones, single-gender flats, accessibility needs). Our cleaning and inspection schedules are coordinated closely with Bell’s admin team to support smooth transitions.

Results Since 2019:

• 99.9% of rooms ready by scheduled check-in time
• 98% reduction in cleaning-related complaints
• Significantly improved student satisfaction scores at check-in

Part 2: School Facilities – Supporting Learning with Clean, Ready Classrooms

Overview:
Bell School’s academic site includes 45 classrooms, a science lab, sports hall, dining area, staff offices and admin blocks. We provide daily cleaning services that support both hygiene and operational efficiency.

Team Structure:
A team of 6 cleaners operates from:

• 06:00 – 09:00 (Mon–Fri) – pre-opening cleans & classroom setup
• 11:00 – 16:00 – midday cleans, including lunch areas and toilet blocks

Daily Focus Areas:

• Thorough classroom and restroom cleaning
• Resetting classroom layouts (desks, chairs, group configurations)
• Lunch dining hall cleaning and preparation
• Special attention to specialist areas like science labs and kitchens

Ongoing Challenges – and Our Response:

1. High Footfall
Heavy use of corridors, bathrooms, and classrooms demands daily attention to detail and consistency.

2. Tight Timings
Morning cleaning must be completed before the 08:30 student start, while lunch area cleaning must finish by 15:00.

3. Specialist Cleaning Requirements
Science labs, commercial kitchens and tech rooms require specialist cleaning protocols and trained staff.

4. Unscheduled Room Changes
Last-minute room swaps require agility and flexible team deployment.

Results Since 2019:

• 96% daily cleanliness rating, up from 58% in previous internal audits
• Zero days missed, even during COVID disruptions
• 60% increase in staff & student satisfaction related to environment
• Improved scheduling = reduced overtime and greater efficiency

Final Thoughts: Partnership Built on Pride & Professionalism

Our ongoing collaboration with Bell School is a source of great pride for the Trinity Harper team. From emergency responses to daily cleans, our goal is to add value—through reliability, professionalism, and a commitment to doing things properly.

“It’s a pleasure working with the Bell School team and seeing happy teachers, staff, and students in a clean and glimmering school. I take pride in everything we do, every single day.” - Shaun Ali, Senior Contracts Manager, Trinity Harper Cleaning Ltd