1. We will always be available
2. We will never overcharge you
3. We will give you responses and not excuses
4. We will always fulfil our duties and responsibilities
5. We will give you the best all round service you can find
“By adopting and adhering to ‘The Promise’ we make to our customers’, we know that we are guaranteeing continued growth, stability and profitability that will allow every employee to benefit and share in our success.”
Inga & Andries Culita (Joint Managing Directors) – August 2020
Inga has 17 years experience in Banking with degrees in both Business Management and Economics.
‘Andreas’ as his known, enthuses passion and demands the highest standards of his teams.
With 20 years experience at all levels, Barry has a wealth of local knowledge and experience within the industry.
With 30 years of senior management posts, Pauls love for Customer Service is inspiring, “responses not excuses”.
Seeing my clients smile and thanking me for our services makes my job so rewarding and worthwhile
We fully understand and appreciate the role that Trinity Harper Cleaning will play in the bigger picture of your own Mission and Values. By understanding and embracing your culture and thus becoming an integral part of your wider team, we will do everything possible to enhance your visible face to the outside world, assisting your own core values and continued success. We also understand that the best way to create a quality finish to anything (be it a service or product) is to form sustainable and collaborative partnerships for the mutual benefit of all parties.
This will be achieved by managing our business in accordance with all UK laws and regulations, the policies, rules, procedures, and quality standards set by you, whilst also adopting good industry practices and applying our own expertise, experience, and knowledge.
We are a company that sees our employees as our most valuable asset. As well as paying above the Real Living Wage wherever possible, we also have a Quarterly and Annual Attendance Reward Scheme, A ‘High Performer’ Reward Scheme, as well as sending all our employees a Birthday Card and gift at Christmas.
We are proud to provide sparkling, hygienic, and safe environments for the workplaces in Cambridge and the surrounding areas. Our highly professional, well-trained, vetted, and uniformed staff use the latest equipment and products to provide you with reliable and safe results, every time.
From one-off requests for carpet cleaning, window cleaning or commercial deep cleaning, through to large-scale commercial contracts we treat each client individually, listen to their needs and deliver a thorough, friendly, and affordable service.
Professional – we can offer you all the cleaning services you would expect from a professional company
Attitude – our attitude and mindset set us apart, our local knowledge and eagerness to exceed your expectations and willingness to go the extra mile that makes the difference
Responses not excuses – the answer is yes, what’s the question? This ethos, coupled with hard work has enabled us to grow consistently providing high standards and all at the right price
Local – the local company with a passion for customer service and one that takes a partnership approach with you, and sees us working with you, not for you
Our People – Our philosophy is this, treat our people as individuals, respectfully and courteously, they in turn then understand the importance and benefits of treating all our customers in the same manner. We treat them in the same way as we expect them to treat you. A company that sees its employees as its most valuable asset. As well as paying above the National Minimum Wage wherever possible, we also have a Quarterly and Annual Attendance Reward Scheme, A ‘High Performer’ Reward Scheme, as well as sending all our employees a Birthday Card and gift at Christmas
Customer Care – You will have an appointed dedicated Account Manager, who will be always your point of contact and available at all times. You will receive regular site visits and communication from your Account Manager, who will complete a formal documented Quality Audit once a month with your representative, which will form part of the KPI’s
Added Value – You will also benefit from our rapid response service. We promise to have a team with you within two hours (during office hours) to resolve your emergency. This could be anything from a drink spillage to a flooded toilet. Our ‘Team in Blue’ are here for you
